Must be able to interact with an external party like customers and suppliers comfortably
#KINDLE DIRECT PUBLISHING FREE SOFTWARE#
Experience in a technical support process, especially for web enabled software products or services is highly preferred.Demonstrated experience of at least 1-5 years in a front line external (customer or supplier) facing role requiring email, voice or message board type of interactions with customers/external parties.Additional computer skills certifications in web technologies are preferable.Must be eligible to currently live and work in SA.Must be fluent in German and English in written and verbal communication.Work with operations manager in documenting process flows.Work on developing canned responses for common questions.Maintain and improve a knowledge base with unique vendor requests and their solutions.Notify vendors that their content has been removed.Remove content as they are identified by the QA team.Route issues and bugs that need engineering expertise to the development teams.Reprocess stuck books through the system.Route legitimate payment concerns to Accounts Payable.Investigate payment concerns brought up by customers.Respond to queries sent to the KDP forums.Process and Respond to emails received from publishers in English and German.This is a unique opportunity to be a part of a revolutionary product that will change the way people. Opportunities await strong candidates looking for a fast growing, dynamic, challenging, innovative, and fun work environment. The KDP Support Specialist will serve as the primary support interface for vendors using the KDP system and ensure all their concerns are duly attended to such that the system works smoothly. The KDP Support Specialist will be the front line interface between Amazon and vendors/content publishers who use the KDP tool to upload content they want to put up for sale on the Kindle store. DESCRIPTIONCustomer Support Specialist - Kindle Direct PublishingĪmazon's Kindle Direct Publishing (KDP) is a self-service publishing framework for publishing e-books to the Amazon Kindle store.
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